Last updated: 18 June 2026
This Shipping & Returns Policy explains how Sadaharitha UK Ltd handles delivery, returns, cancellations, refunds, damaged items and faulty items.
This policy applies to orders placed through our website: www.sadaharithavanilla.com
Company name Sadaharitha UK Ltd
Company number 15813366
Registered office Flat 12 Atkinson House, Austin Road, London, SW11 5JW
Email info@sadaharithauk.com
Website www.sadaharithavanilla.com
We currently ship retail orders within the United Kingdom.
If international shipping becomes available in the future, additional delivery charges, customs duties, taxes, import rules and delivery times may apply. These will be the responsibility of the customer unless stated otherwise at checkout.
We currently use Royal Mail for UK deliveries.
As the business grows, we may also use other couriers, warehouse partners or fulfilment providers to store, pack and deliver orders.
We aim to dispatch orders within 1-3 working days after payment has been received.
During busy periods, public holidays, product launches or unexpected delays, dispatch may take longer. If there is a significant delay, we will try to contact you using the details provided with your order.
Estimated delivery times will depend on the delivery service selected at checkout.
Royal Mail delivery times are estimates only and are not guaranteed unless a guaranteed delivery service is specifically selected and paid for.
We are not responsible for delays caused by Royal Mail, couriers, postal disruption, weather, incorrect delivery details, failed delivery attempts, customs checks or events outside our control.
Delivery charges will be shown at checkout before you complete your order.
For retail orders placed through the website, we do not currently require a minimum order value.
To encourage larger orders, we may offer free UK standard delivery above a certain order value. Our current free UK standard delivery threshold is orders over £40, unless stated otherwise on the website or at checkout.
Orders below the free delivery threshold will be charged delivery at the rate shown at checkout.
Delivery charges may vary depending on:
Wholesale, trade and bulk orders may be subject to separate delivery costs depending on order size, weight, destination and agreed terms.
Please make sure your delivery address, email address and phone number are correct before placing your order.
We are not responsible for failed, delayed or lost deliveries caused by incorrect or incomplete delivery details provided by the customer.
If an order is returned to us because the address was incorrect or delivery was not accepted, we may charge the customer for resending the parcel.
If Royal Mail or a courier attempts delivery and you are not available, they may leave a delivery card, attempt redelivery or take the parcel to a collection point.
It is the customer’s responsibility to follow the courier’s instructions and collect or rearrange delivery where required.
If a parcel is returned to us because it was not collected or delivery could not be completed, we may refund the cost of the products after receiving the parcel back, but original delivery charges may not be refunded unless required by law.
If your parcel has not arrived within a reasonable time, please contact us at info@sadaharithauk.com.
Please include:
We will investigate with Royal Mail or the relevant courier. We may need to wait until the courier confirms that a parcel is lost before issuing a replacement or refund.
Please check your parcel when it arrives.
If your order arrives damaged, please contact us within 48 hours of delivery where possible. This does not affect your statutory rights.
Please email info@sadaharithauk.com and include:
We may offer a replacement, refund or store credit depending on the situation and your legal rights.
Our products are food products and should be handled carefully.
We aim to pack orders securely and appropriately so that they arrive safely and remain suitable for use.
Please follow the storage instructions shown on the product page, product label or packaging. Once delivered, products should be stored correctly and kept sealed when not in use.
Vanilla is a natural agricultural product. This means there may be natural differences between batches, including appearance, size, aroma, colour, moisture level, texture, seed content and shape.
These natural variations do not usually mean the product is faulty.
Please check the product page, label and packaging before using any product.
If a product contains any of the UK 14 major allergens, this should be stated on the product page, label or packaging where required.
Although we take care with our products, we cannot guarantee that all products are free from traces of allergens unless this is clearly stated for a specific product or batch.
If you have a food allergy, intolerance or sensitivity, please contact us before ordering.
If you are a UK consumer and you buy from us online, you may have the right to cancel your order within 14 days of receiving the goods.
To cancel, you must tell us clearly by email within 14 days of receiving your order. Please email info@sadaharithauk.com and include:
You then have another 14 days to return the goods to us after telling us you want to cancel.
Please contact us before returning any item. We will confirm the correct return address by email.
This is important because returns may need to be sent to a different address depending on our current storage, fulfilment or warehouse arrangements.
Because our products are food products, we can only accept returns where the item is:
The customer is responsible for the cost of returning the item unless the item is faulty, damaged, not as described or we have agreed otherwise.
We recommend using a tracked delivery service when returning items, as we cannot be responsible for returns that are lost in the post.
For food safety and hygiene reasons, we cannot accept returns of products that have been:
This does not affect your legal rights if the product is faulty, damaged or not as described.
If your product is faulty, damaged, not as described or you receive the wrong item, please contact us as soon as possible.
Please email info@sadaharithauk.com and include:
If we agree that the item is faulty, damaged, incorrect or not as described, we may offer a replacement, refund or other suitable solution. Your statutory rights are not affected.
Refunds will usually be made to the original payment method used for the order.
If you cancel an eligible online order and return the goods correctly, we will refund the product cost and standard delivery charge where required by law.
If you paid for a premium delivery option, we are only required to refund the cost of standard delivery unless the item was faulty, damaged or not as described.
We may reduce the refund if the item has been handled, damaged or used beyond what is allowed by law.
Refunds will be processed within 14 days of us receiving the returned goods, or within 14 days of you providing evidence that the goods have been sent back, where applicable.
Samples may be provided at our discretion.
Unless agreed otherwise, sample requests may still be subject to delivery charges.
Samples are provided for evaluation only and may not always be eligible for return unless faulty, damaged or not as described.
Wholesale, trade, bulk and business-to-business orders may be subject to separate terms agreed in writing.
For B2B orders, cancellation, returns, delivery and refund terms may differ from consumer orders.
Any agreed wholesale terms should be confirmed in writing before the order is placed.
We are not responsible for delivery delays caused by events outside our reasonable control, including:
If a significant delay occurs, we will try to keep you updated.
If you have any questions about shipping, returns, damaged parcels or refunds, please contact:
Sadaharitha UK Ltd
Email: info@sadaharithauk.com
Website: www.sadaharithavanilla.com
Registered office: Flat 12 Atkinson House, Austin Road, London, SW11 5JW
This policy is intended for UK website use and may be updated as the business, delivery partners or fulfilment arrangements change.