These Terms and Conditions set out the rules for using our website and buying products from us. By using our website, placing an order, requesting a sample or making an enquiry, you agree to these Terms.
Please read these Terms carefully before using the website or placing an order. If you do not agree with these Terms, you should not use our website or buy products from us.
These Terms apply together with our Privacy Policy, Cookie Policy, Shipping & Returns information and any product-specific information shown on the website.
This website is operated by Sadaharitha UK Ltd, a company registered in England and Wales.
Company number 15813366
Registered office Flat 12 Atkinson House, Austin Road, London, SW11 5JW
Email info@sadaharithauk.com
Website www.sadaharithavanilla.com
If you need to contact us about an order, product, delivery, sample request, wholesale enquiry or complaint, please email us using the contact details above.
You may use our website for lawful personal or business purposes. You must not use the website in any way that could damage the website, interfere with other users, introduce viruses or malicious code, copy website content without permission, or use the website for fraud, spam or unlawful activity.
We may suspend or restrict access to the website if needed for maintenance, security, updates or technical reasons.
We sell Madagascan vanilla products and related spices or botanicals. Our product range may include vanilla pods, vanilla paste, vanilla caviar or seeds, vanilla powder, vanilla extract and other selected ingredients.
Product descriptions, images, pack sizes, specifications, prices and availability are shown on the website or provided separately for wholesale enquiries. We try to keep all information accurate, but small differences may occur due to the natural character of the products.
Vanilla is a natural agricultural product. Pods and vanilla products may vary between batches in size, shape, colour, aroma, seed content, moisture, texture and appearance. Any product images are for guidance only and may not exactly match the product received.
Vanillin crystals, natural oils, colour variation or surface changes may occur in genuine vanilla products and do not always mean the product is faulty. If you are unsure about a product received from us, please contact us before using it.
Any certification, origin, food safety, organic, Fairtrade, batch, specification or product document information is provided carefully and only where applicable.
Certification documents are available for eligible batches on request. Not all products are organic or Fairtrade certified.
Where we refer to certification, this may depend on the product, batch, supplier entity, facility, route to market and documentation available at that time. We do not guarantee that every product listed on the website carries the same certification.
Customers who need specific certification documents, certificates of analysis, product specifications, traceability documents, organic documents, Fairtrade documents or other compliance documents should request and confirm those documents before placing an order.
Orders may be placed through our website, Shopify checkout or by contacting us directly where wholesale or trade arrangements apply.
An order is not accepted by us until we confirm acceptance or dispatch the goods. We may refuse, cancel or limit an order if:
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item unless we are legally allowed to withhold it.
Prices are shown in pounds sterling unless stated otherwise. Prices may include or exclude taxes depending on how the website and checkout are configured. Delivery charges, if any, will be shown before checkout where possible.
We use Shopify and available payment providers at checkout. Payment options may include card payments, digital wallets, PayPal, instalment providers or other payment methods made available through Shopify or our payment providers.
Some payment options may be provided by third-party payment providers. If you choose to use those payment methods, their own terms, conditions, privacy policies and eligibility checks may also apply.
All payments are subject to authorisation by the relevant payment provider. We do not directly store full card details on our own systems.
We may change prices, promotions, product availability and delivery costs at any time, but changes will not affect orders we have already accepted unless there is an obvious error.
For UK orders, we currently expect to use Royal Mail. We may also use other couriers, delivery partners, fulfilment warehouses or logistics providers as the business grows.
Delivery times are estimates only unless we expressly agree a guaranteed delivery date. We will try to dispatch orders within the times shown on the website, but delays may occur due to stock, courier issues, weather, customs, seasonal demand or events outside our control.
Customers must provide complete and accurate delivery details. We are not responsible for failed or delayed delivery caused by incorrect or incomplete address information supplied by the customer.
The consumer must be told when they can expect delivery. We will provide delivery information during the order process where applicable.
For consumer orders, risk in the goods passes to you when the goods are delivered to you or to a person you nominate to receive them.
Ownership of the goods passes to you once we have received full payment and the goods have been delivered, unless otherwise agreed in writing.
This section applies mainly to UK consumer purchases made online. It does not affect your statutory rights.
If you are a UK consumer buying online, you usually have the right to cancel an eligible order within 14 days of receiving the goods without giving a reason. After telling us you want to cancel, you usually have another 14 days to return the goods.
Because we sell food products, we cannot accept returns of products that have been opened, unsealed, used, damaged after delivery or are no longer in their original condition, unless they are faulty, damaged on arrival or not as described. This is for food safety and hygiene reasons.
Returns must be unopened, unused, sealed and in their original packaging unless the product is faulty, damaged or not as described.
Where a refund is due, we will refund the eligible amount using the original payment method where possible. We may wait until we have received the returned goods or evidence that they have been sent back before issuing a refund.
If you choose a delivery method more expensive than our standard delivery option, we may only refund the standard delivery cost where the law allows.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at info@sadaharithauk.com with your order number, a description of the issue and clear photographs where possible. We may offer a replacement, refund or other solution depending on the issue and your legal rights.
Customers are responsible for storing and using products correctly once delivered. Unless the product label or product page says otherwise, vanilla products should be stored in a cool, dry place, away from direct sunlight, heat, moisture and strong odours. Products should be kept sealed when not in use.
Products should be used before the best before date or shelf-life guidance provided. If a product looks, smells or tastes unusual, do not use it and contact us.
We aim to provide accurate ingredient and allergen information before purchase and with the product where required. Customers should always read the product page, label and packaging before use.
If you have an allergy, intolerance or dietary restriction, please contact us before ordering if you are unsure whether a product is suitable for you.
Although vanilla itself may not contain common allergens, products may be handled, packed, stored or transported in environments where allergens or other food ingredients may be present. We cannot guarantee that every product is free from traces of allergens unless this is clearly stated in writing for that specific product or batch.
We do not provide medical, health or dietary advice. Any references to aroma, sensory character, flavour, quality or tradition are not health claims.
We may provide samples at our discretion. Samples are provided for evaluation only and may be subject to availability, delivery charges, quantity limits or separate sample terms.
Samples must not be resold unless we agree in writing.
Wholesale, trade or business-to-business orders may be subject to separate written terms, invoices, quotations, product specifications, minimum order quantities, payment terms, delivery arrangements and documentation requirements.
If you buy as a business, you are responsible for checking that the products, documents, specifications, pack sizes, certifications and delivery arrangements are suitable for your intended use before placing an order.
Business customers should inspect goods promptly on delivery and notify us of any visible damage, shortage or incorrect items as soon as possible, ideally within 48 hours of delivery.
Consumer cancellation rights do not usually apply to business purchases, but this does not affect any rights you may have for faulty or incorrectly supplied goods.
We try to keep the website accurate and up to date, but we do not guarantee that all content will always be complete, current or free from errors. We may update, remove or correct website content at any time.
Product descriptions, images, prices, specifications, certificates, availability and delivery information may change. If something is important to your order, please check with us before purchasing.
All website content, including text, images, branding, logos, designs, product names, photographs, graphics, packaging designs, layout, written content and other materials, belongs to Sadaharitha UK Ltd or our licensors unless stated otherwise.
The names Sadaharitha, Sadaharitha Vanilla, our logos, brand marks, packaging designs, product names and related brand assets are protected by intellectual property rights, including trade mark rights where registered or applicable.
You may view and use the website for personal or internal business purposes only. You must not copy, reproduce, modify, publish, sell, distribute, imitate, exploit or use our content, branding, trade marks, logos, product names, packaging style, images or written materials for commercial purposes without our prior written permission.
Nothing on this website gives you any licence or right to use our intellectual property, trade marks, branding or content unless we give this permission in writing.
Any unauthorised use of our brand, trade marks, logos, product names, images, packaging design, website content or other intellectual property may result in legal action.
Our website may contain links to third-party websites, payment providers, Shopify services, social media platforms, couriers or other tools. We are not responsible for the content, security, policies or practices of third-party websites or services.
We collect and use personal information in accordance with our Privacy Policy. Our website may use cookies and similar technologies as explained in our Cookie Policy.
Please read those policies before using the website or placing an order.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your statutory rights as a consumer.
We are not responsible for business losses suffered by consumers, including loss of profit, loss of business, loss of revenue, loss of opportunity or business interruption.
For business customers, our liability will be limited to the price paid for the relevant goods unless separate written terms say otherwise and unless the law does not allow that limit.
We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control. This may include courier delays, supply issues, weather, strikes, customs delays, illness, technical failures, internet outages, changes in law, natural events or other circumstances beyond our control.
We may update these Terms from time to time. The latest version will be available on our website. The Terms that apply to your order will usually be the Terms in force at the time your order is placed, unless a change is required by law or for security reasons.
These Terms are governed by the laws of England and Wales. If you are a consumer, you may also have rights under the laws of the part of the UK where you live.
Any disputes will be dealt with by the courts of England and Wales, unless the law gives you the right to bring proceedings elsewhere in the UK.
If you have any questions about these Terms, an order, a product or a return, please contact us: